Product Care & Engraving FAQs

CTW stands for "carat total weight," which is the combined weight of all diamonds or gemstones in a piece.

Carat refers to the weight of a single diamond or gemstone, with 1 carat equal to 200 milligrams.

At Ecksand, we usually offer complete designs. You can use our Diamond Ring Builder to choose both a setting and a diamond that suits your preferences. However, if you already have a diamond or a gemstone, contact sales@ecksand.com to see if we’re able to set your stone with one of our ring settings. Please note that this is not always possible, and would depend on the stone you have and ring setting you desire.

Since our jewels are handcrafted to order, we do not offer holds. Each creation is made just for you when you're ready to purchase.

Our inventory is updated in real time, but if you can’t find what you’re looking for through our Diamond Ring Builder, contact sales@ecksand.com.

The Diamond Ring Builder allows you to select different center stone shapes. For custom requests, contact sales@ecksand.com.

Yes, simply contact us at sales@ecksand.com for more images or ring stack visuals.

As a first-tier dealer, we acquire our diamonds straight from the mines and cutting facilities we have strong relationships with. We individually select diamonds from 100% conflict-free mines that comply with the UN resolutions and the Kimberley Process scheme. Ecksand only sources diamonds from mines that are governed by strict, formal labour laws that ensure appropriate work conditions and prohibit child labour, among other standards, which ensure each Ecksand diamond is entirely ethically sourced. We go beyond the Kimberley Process to ensure we source stones from suppliers that actively take part in social economic redistribution, such as building hospitals or reinvesting in land conservation.

Ecksand carries Canadian-branded diamonds with GIA certification.

The benefit of owning an Ecksand Canadian diamond versus a diamond from Botswana or Australia is having the Canadian brand associated with it. We believe that all Ecksand diamonds have the same ethical value whether it’s from Canada, Australia or Botswana. As all Ecksand jewelry are proudly handcrafted in our high-end Montreal Canadian atelier, we feel that is of utmost importance that you have a Canadian made ring crafted with ethical diamonds as the perfect ensemble for you.

At Ecksand, we are extremely conscious of the impact we have in the world. That's why we only acquire our diamonds from mines that share the same values as we do. Botswana has tied together its diamond wealth to invest in the future of the country and its people. GDP and standards of living for the people of Botswana are rising because the government, who owns a portion of the diamond production industry, puts this money back into the economy. In this way, Ecksand supports an ethical diamond production, social redistribution, and ensures that every Ecksand diamond is a 100% ethical diamond. Learn more about Ecksand.

As a renowned Canadian jewelry brand, we pride ourselves on maintaining the highest level of transparency about the true characteristics of your natural diamond. At Ecksand, we offer GIA-certified natural diamonds to ensure you know the exact quality of your diamond.

So what is a GIA certification? The Gemological Institute of America (GIA) is the world’s authority on natural diamonds. Its “4C’s” have become the universal method for assessing the quality of a diamond. GIA-certified diamonds have undergone the GIA’s meticulous grading process. When choosing your Ecksand ring, you can select a conflict-free natural diamond that comes with a GIA certification. This certification allows you to know the exact characteristics of your diamond.

All Ecksand natural diamonds are untreated and unenhanced. To maintain our high standards of quality, we only select eye-clean natural diamonds with an impeccable cut.

At Ecksand, we offer lab-grown diamonds to cater to the varied preferences of our clients. To maintain our high standards of quality, we only select eye-clean lab-grown diamonds with impeccable cuts. As a renowned Canadian jewelry brand, we pride ourselves in maintaining the highest level of transparency about the true characteristics of your lab-grown diamond. This is why all of our lab-grown diamonds are IGI-, GIA-, or Ecksand-certified.

The International Gemological Institute (IGI) is renowned for grading lab-created diamonds. An IGI-certified diamond has undergone the IGI’s meticulous grading process to assess its true quality.

Keep your jewelry in great condition without the use of any harsh chemicals to keep our water supply clean and your jewels sparkling with happiness. Cleaning your Ecksand jewelry at home has never been easier!

Step One: Grab your supplies. These are easy supplies you’ll find at home - no venturing to the store is required. You need:

• Soft bristle toothbrush
• Eco-friendly mild soap
• A clean empty cup

Step Two: Mix warm water with a few drops of soap in the cup.

Step Three: Dip the toothbrush in the mixture and gently brush your diamond or gemstone engagement ring, making sure to go under and around the stones and setting. You can repeat this process 2-3 times for extra brilliance. Lastly, rinse your jewel with warm water and pat it dry with a soft microfiber cloth.

Worth noting: Do not attempt this over a sink with an open drain to avoid the risk of dropping the jewelry into the drain.

Yes, Ecksand only uses high-quality recycled gold which is tarnish-proof, ensuring long-lasting beauty even for daily wear. Learn more about Ecksand here.

Yes, we offer our customers a first-time free* cleaning and polishing for all of our bridal rings (Engagement and Wedding rings) instead of our standard fee of CA$130+tax for gold, and CA$170+tax for platinum. Book an in-store appointment with our experts.

*Please note that our free first-time cleaning services apply to Engagement and Wedding rings only. In the event that you require another cleaning, or you’d like to clean your Fine Jewelry, a CA$130+tax or CA$170+tax fee will be charged. Our Aftercare services do not extend to products included in Ecksand’s Sample Sale.

We provide our engraving service, free of charge, so you can customize your Ecksand ring with a personal touch. Through our engraving service, you can add up to 15 characters of the message of your choice to your engagement or wedding ring, free of charge. Please note that we cannot accept returns on any engraved jewels. See our Returns Policy here.

Free engraving does not apply to items included in Ecksand’s Sample Sale.

You can engrave up to 15 characters, such as a personalized message, on your wedding or engagement ring.

A standard serif font is available, and you can choose upper or lowercase letters and numbers up to 15 characters. For special requests contact us at sales@ecksand.com.

Engravings are completed in our Montreal green atelier using state-of-the-art laser machines for precision.

Your engraving message is submitted directly from your online order, ensuring it’s etched exactly as you want. Please carefully review your text for accuracy before confirming your order. While Ecksand cannot be held responsible for errors in the provided text, if something seems unclear or amiss, we will reach out to confirm the details before proceeding with the engraving.

No, the engraving is done within the standard delivery time.

No, engraved items are final sale and cannot be returned.

For further assistance, contact sales@ecksand.com. Learn more about our Return Policy here.