Repurposing Jewelry
Can I redesign an old piece of jewelry?
Yes. Fine jewelry is uniquely suited for redesign because its noble materials retain their inherent value and can be responsibly reused. At Ecksand, we specialize in giving new life to existing jewelry while preserving its sentimental significance and value. Our atelier carefully reintegrates inherited or previously owned jewels and gemstones into refined, modern Ecksand designs. To connect with a client adviser to learn more about redesigning your jewelry and to explore the best design direction for you, contact us by phone at 514-804-7263 (toll free: 1-866-726-7263) or by email at sales@ecksand.com.
Will I receive credit for the metal and other stones that we cannot use in a new design?
Yes. As part of the redesign process, our team carefully evaluates each piece to determine which elements can be incorporated into the new design. Metals such as gold and platinum are not reused; they are responsibly recycled, and their value is credited toward the cost of your new Ecksand jewel. Precious gemstones may be eligible for reuse once they have been assessed by our gemologist to ensure they meet our quality standards and can be safely unset and reset. Any materials that cannot be reused but retain value will be applied as a credit toward your new creation.
Do you purchase old jewelry?
Ecksand does not purchase jewelry outright. However, precious metals from existing pieces can be responsibly recycled and their value applied toward the cost of a new Ecksand creation. In some cases, gemstones may also be eligible for reuse following an assessment to ensure they meet our quality standards and can be safely reset. The first step is to get in touch with one of our client advisors, who can guide you through the process. Begin with an in-store appointment at our Montreal or Toronto boutique or a brief virtual appointment and coordination of shipping label for evaluation. During the evaluation, we will provide clear information on how the value of your materials may be applied to your new piece.
Can I send my old jewel or loose stone to Ecksand via mail?
Yes, however it is necessary to contact Ecksand first before sending any jewelry or loose stones. A client advisor will guide you through the next appropriate steps and, when applicable, assist with obtaining a shipping label. Alternatively, you may book an appointment to drop off your piece in person at our Montreal or Toronto boutique. Once received, your jewel or gemstone will be inspected to determine its suitability for redesign or reuse. To begin the process, please contact us by phone at 514-804-7263 (toll free: 1-866-726-7263) or by email at sales@ecksand.com.
Packaging
What comes with my Ecksand jewel?
Whether you order online or stop by our Montreal or Toronto jewelry store, all Ecksand jewels are gift-wrapped in Ecksand’s signature eco-friendly packaging, the Ecksand certificate of authenticity, and any other documentation associated with your jewel (e.g. the number to your GIA report).
The Brand
Why is Ecksand different from other fine jewelry brands?
Too often clients are forced to sacrifice the ultimate luxurious experience and excellent craftsmanship for competitive pricing. Ecksand is built on ensuring that our clients will never have to make this choice. At Ecksand, when it comes to fine jewelry, you can have it all. No more compromising on design, quality, and price. No more worries about your jewel's durability. Welcome to Ecksand, where we go the extra mile with design and customer service to surpass all your expectations. Behind the scenes of our low-emission Canadian workshop and our office, you will discover a tight-knit group of passionate people all striving to ensure that you get the finest, 100% sustainable jewelry, at unparalleled pricing.
By ethically sourcing our diamonds, gemstones, and pearls, and curating an extraordinary team of expert gemologists, jewellers, and top designers with decades of cumulative experience, we pave the path for a new way to relate to your jewelry. With Ecksand, your buying experience is like no other. Learn more about Ecksand.
Where is Ecksand located?
Proud of our Canadian heritage, our headquarters are located in downtown Montreal, Canada, in the city’s jewelry district. Our jewelry store, atelier, and office lie in the same building at 632 Cathcart Street, H3B 1L9, Montreal, Quebec, Canada. You can also visit us in Toronto at our boutique located at 162 Cumberland St, Unit 50, Toronto, ON M5R 3N5.
Stay tuned for more stores coming near you. In the meantime, dive into the Ecksand experience through our website ecksand.com, where our jewelry is available for worldwide shipping.
Customer Service
How can I get help?
If you have a question we haven’t answered yet, our team of expert designers and customer relations associates are here to help.
Call us in Montreal at (514) 804-7263 (toll-free: 1-866-726-7263) or in Toronto at (647) 352-9509
Email us at: sales@ecksand.com
We will get back to you during the following operating hours (EST timezone):
- Tuesday to Friday: 11am - 6pm
- Saturday: 10am - 5pm
- Sunday: 11pm - 5pm
Holiday hours:
- June 24th: Closed
- July 1st: Closed
- December 24th: 11:00 am - 2:00 pm
- December 25th: Closed
- December 31st: 11:00 am - 2:00 pm
- January 1st: Closed
Get in touch
Have questions about your order, or a general enquiry?
