General FAQs about Ecksand

You’ve had a few pieces of jewelry sitting in your jewelry box for long enough! The beauty about fine jewelry and why we love this world so much is because it’s one of the few industries where the value of the materials is noble enough to recycle. We adore giving a new life to old jewels and gems. Keeping the sentimental attributes and value are two elements that we pride ourselves on doing quite splendidly. Our Ecksand atelier works with jewels from all across the world to reintegrate into new modernized designs. Learn more about Ecksand and start repurposing and contact us by phone at 514-804-7263 (toll free: 1-866-726-7263) or by email at sales@ecksand.com to find out what would be the best direction and design for you.

There are certain elements of a piece of jewelry you own that you love and certain things you love less. Our team will assess your jewelry to determine what materials can be used in the redesign. If some materials hold value but cannot be reused, we will apply that value as credit toward your new Ecksand jewel.

At Ecksand, we love to recycle! It’s a sustainable way of doing business and it makes us proud of what we do. You can ship your old pieces of jewelry to our headquarters or bring them to the Montreal store. There, we will provide you with further information on how you can receive Ecksand store credit.

Our low-emission Ecksand atelier works with jewels from all across the world to reintegrate into new modernized designs. Your loose stones or old jewelry pieces can be sent to our workshop for inspection. You can also book an appointment before stopping by our Montreal boutique, to drop off your jewel. Start repurposing now by contacting us by phone at 514-804-7263 (toll-free: 1-866-726-7263) or by email at sales@ecksand.com.

Please note that Ecksand is not held responsible for any packages lost in the mail.

At Ecksand, we offer a lifetime diamond upgrade service on GIA-certified round natural untreated and unenhanced diamonds. You are welcome to bring back the ring you bought from Ecksand for a diamond upgrade service with no restocking fee applied. Yes, even on diamond engagement rings you created using our diamond ring builder.

Whether you order online or stop by the Montreal jewelry store, all Ecksand jewels are gift-wrapped in Ecksand’s signature eco-friendly packaging, the Ecksand certificate of authenticity, and any other documentation associated with your jewel (e.g. the number to your GIA report).

Too often clients are forced to sacrifice the ultimate luxurious experience and excellent craftsmanship for competitive pricing. Ecksand is built on ensuring that our clients will never have to make this choice. At Ecksand, when it comes to fine jewelry, you can have it all. No more compromising on design, quality, and price. No more worries about your jewel's durability. Welcome to Ecksand, where we go the extra mile with design and customer service to surpass all your expectations. Behind the scenes of our low-emission Canadian workshop and our office, you will discover a tight-knit group of passionate people all striving to ensure that you get the finest, 100% sustainable jewelry, at unparalleled pricing.

By ethically sourcing our diamonds, gemstones, and pearls, and curating an extraordinary team of expert gemologists, jewellers, and top designers with decades of cumulative experience, we pave the path for a new way to relate to your jewelry. With Ecksand, your buying experience is like no other. Learn more about Ecksand.

At Ecksand, we never jeopardize the quality, and you get the best pricing in the market. It seems impossible, but doing things our way saves you money: we carefully monitor the use of our materials; we source our diamonds and gemstones directly from conflict-free mines and offer ethical cultured options; our pearls come from long-term relationship farms; we promote efficient waste management; and we’re careful about the budgeting of our marketing activities. By cutting the middlemen markups and improving our waste management on a daily basis, you have access to Canadian-made sustainable fine jewelry at unparalleled pricing.

Proud of our Canadian heritage, our headquarters are located in downtown Montreal, Canada, in the city’s jewelry district. Our jewelry store, atelier, and office lie in the same building at 632 Cathcart Street, H3B 1L9, Montreal, Quebec, Canada. Stay tuned for more stores coming near you. In the meantime, dive into the Ecksand experience through our website ecksand.com, where our jewelry is available for worldwide shipping.

If you have a question we haven’t answered yet, our team of expert designers and customer relations associates are here to help.

Call us at: 514-804-7263 (toll-free: 1-866-726-7263)
Email us at: sales@ecksand.com

We will get back to you during the following operating hours (EST timezone):

• Monday to Friday: 11am - 6pm
• Saturday: 10am - 5pm
• Sunday: 12pm - 5pm

Holiday hours:

• June 24th: Closed
• July 1st: Closed
• December 24th: 11:00 am - 2:00 pm
• December 25th: Closed
• December 31st: 11:00 am - 2:00 pm
• January 1st: Closed