Ecksand’s Warranty FAQs

Yes, all Ecksand jewelry comes with a lifetime warranty that covers craftsmanship defects, ensuring your jewelry maintains its beauty and integrity for life.

*The Lifetime Warranty does not extend to products included in Ecksand’s sample sale.

The basics covered by Limited Lifetime Warranty extend to all fine jewelry, including but not limited to Ecksand engagement rings. The Limited Lifetime Warranty covers all defects incurred during the craftsmanship process, i.e., craftsmanship defects. In order to be considered a craftsmanship defect, our jewellers must assess that in fact, this defect was a result of craftsmanship and not of normal wear and tear for example. The Limited Lifetime Warranty is a lifetime of coverage on all Ecksand jewelry. If the damage to your jewelry is due to a craftsmanship defect, Ecksand will repair or replace the parts in question free of charge. In some circumstances, you will have to pay a fee. In exceptional circumstances only will Ecksand replace the entire item free of charge.

Please note that our Limited Lifetime Warranty is no longer available on Ecksand jewels that have been altered by companies other than Ecksand.

Yes, for engagement rings, your first resize is free. Additionally, Ecksand offers cleaning and polishing services for a fee to keep your jewelry sparkling like new. Explore our resizing options.

Center stones are covered under the warranty should they get loose. However we recommend getting insurance for them, as they aren’t covered under the warranty if they get lost. If your diamond or center stone becomes loose, book an in-store appointment to see what Ecksand can do for you.

The LLW is available only to the individual who directly purchased the jewelry from Ecksand. To benefit from the warranty and the services it provides, Ecksand requires: (i) a proof of purchase; (ii) that all prior services on your jewelry have been done at Ecksand. Maintenance, repair, upgrading, sizing, or other services performed by an individual or company other than Ecksand after your purchase from Ecksand will void the Limited Lifetime Warranty. In order to maintain coverage of the Warranty, Ecksand requires a regular cleaning and inspection every year starting from the time of your original purchase. Book an in-store appointment to see what Ecksand can do for you.

Yes, this warranty covers custom jewelry crafted by Ecksand, including custom engagement rings. However, if the diamonds or gems are provided by the customer, they won’t be covered.

No, the warranty and services are non-transferable. This means that if you resell or purchase an Ecksand ring through a third-party marketplace, the warranty will not apply to the new owner.