Shipping & Delivery

We offer complimentary shipping for all orders, including international ones. With our confidential FedEx priority fully-insured parcel, your Ecksand order is shipped to you safely, always gift wrapped in Ecksand’s signature packaging. If your country is not on the list at Checkout, please get in touch with us by phone at 514-804-7263 (toll free: 1-866-726-7263) or by email at sales@ecksand.com. Complimentary shipping excludes returns and resizes. For more information check our Returns policy.

Here’s how we make sure your order is shipped safely:

• Your parcel is exclusively sent with confidential FedEx priority fully-insured shipping
• We require a signature upon delivery of your order
• We don’t ship to PO boxes
• FedEx allows us to track your package until it gets to you

Yes, all deliveries require a signature for security.

For Fine Jewelry items, your order is shipped within 3-4 weeks.

For bridal rings (Engagement Rings and Wedding Rings) and custom jewelry, each are made to order to adjust the design to any of your specific requests. Handcrafted in our atelier by our master jewellers, you get an ethical high-quality jewel shipped within 5 weeks.

Need your bridal ring in less than 5 weeks? For time-sensitive occasions, we offer Priority Atelier Service - an exclusive service that allows your piece to be crafted for your timeline. Available upon request, and subject to our atelier's availability. Additional fees apply. For more details, contact us at sales@ecksand.com or by phone at 514-804-7263 (toll-free: 1-866-726-7263).

Delays may occur due to unexpected carrier or customs clearance issues. Once your order is handed over to carriers, delivery times are beyond our control.

Once your order ships, you’ll receive an email with a tracking number to monitor the delivery.

Ecksand can ship to any location where our service providers allow fully-insured shipping. At checkout, if your country is not listed as an option for delivery, please get in touch with us by phone at 514-804-7263 (toll free: 1-866-726-7263) or by email at sales@ecksand.com. Please note that we are not shipping to P.O. boxes and military bases.

For US orders: Please note that, due to new tariffs implemented on August 22 2026, orders shipped from Canada to the United States may be subject to additional tariffs, duties, taxes, and customs fees. Any applicable charges are the responsibility of the client and will be collected upon delivery.

For international orders: Ecksand does not charge taxes on orders shipped outside of Canada. All orders shipped outside of Canada may be subject to any local taxes and custom duties due on delivery. You can check with your local authorities prior to placing an order to find out more about the taxes and duties that may be charged.

Shipping is complimentary with all new orders. Ecksand does not charge taxes on orders shipped outside of Canada. All orders shipped outside of Canada may be subject to any local taxes and custom duties due on delivery. You can check with your local authorities prior to placing an order to find out more about the taxes and duties that may be charged.

If you’d like to change the delivery address after your order has been placed, please get in touch with us at sales@ecksand.com or call us at 514-804-7263 (toll-free: 1-866-726-7263). In the future you can save and edit your address by visiting My Account. Learn more on Ecksand’s Accounts FAQ.

FedEx will leave instructions for rescheduling or pickup.

For time-sensitive occasions, we offer Priority Atelier Service - an exclusive service that allows your piece to be crafted for your timeline. Available upon request, and subject to our atelier's availability. Additional fees apply. For more details, contact us at sales@ecksand.com or by phone at 514-804-7263 (toll-free: 1-866-726-7263).