Virtual appointments

For your virtual consultation, we utilize Google Meet. Upon confirming your booking, you will receive a personalized link to your meeting. Simply click on this link at the scheduled time of your appointment to begin your bespoke consultation experience with our expert jewelers.

The duration of your appointment varies based on your appointment type. For engagement ring consultations or custom jewel creation, each session lasts 45 minutes. This allows ample time to explore your preferences and design the perfect piece – including choosing your ethically-sourced centre stone, be it diamond or gemstone! For appointments concerning wedding rings and fine jewelry, the sessions are set for 30 minutes, ensuring efficient and comprehensive service tailored to your selection process. These times are carefully planned to provide you with the best possible experience while discovering your ideal jewelry.

Of course! We understand that things come up. If you find yourself needing to reschedule, please let us know. You can contact us at 1-866-726-7263 or email us at any time at sales@ecksand.com. To accommodate your schedule, we allow rescheduling up until one hour before your appointment time. We’re here to make your experience as smooth and stress-free as possible.

Yes, absolutely! All consultations are complimentary. We invite you to explore our exquisite collections and discuss your preferences with our expert jewellers, all at no cost. This is part of our commitment to providing you with a personalized and luxurious shopping experience.

Prepare to bring nothing but your imagination and impeccable taste! We encourage you to explore our website and curate a shortlist of the pieces that capture your eye. If you're considering designing a custom jewel, having a clear idea of what you envision can be incredibly beneficial. This preparation will help us tailor the consultation to your preferences and ensure a truly personalized experience.

Explore the intricate details of our unique designs or receive tailored advice on the 4 Cs, choice of precious metals, and ring styles that resonate with you. Our jewelry experts are here to guide you through every query. During your virtual consultation, you'll have the opportunity to examine bands, center stones, metals, and various stacking options. Experience the bespoke, relaxed atmosphere that defines our in-store experience, all from the comfort of your home.