Ecksand’s Warranty FAQs

Yes, all Ecksand jewelry comes with a lifetime warranty that covers craftsmanship defects, ensuring your jewelry maintains its beauty and integrity for life.

*The Lifetime Warranty does not extend to products included in Ecksand’s sample sale.

The basics covered by E.L.C. Warranty extend to all fine jewelry, including but not limited to Ecksand engagement rings. The E.L.C. Warranty covers all defects incurred during the craftsmanship process, i.e. craftsmanship defects. In order to be considered a craftsmanship defect, our jewellers must assess that in fact, this defect was a result of craftsmanship and not of normal wear and tear for example. The E.L.C. Warranty is a lifetime of coverage on all Ecksand jewelry. If the damage to your jewelry is due to a craftsmanship defect, Ecksand will repair or replace the parts in question free of charge. In some circumstances, you will have to pay a fee. In exceptional circumstances only will Ecksand replace the entire item free of charge.

Please note that our E.L.C. Warranty is no longer available on Ecksand jewels that have been altered by companies other than Ecksand.

Yes, for engagement rings, your first resize is free. Additionally, Ecksand offers cleaning and polishing services for a fee to keep your jewelry sparkling like new. Explore our resizing options.

Center stones are covered under the warranty should they get loose. However we recommend getting insurance for them, as they aren’t covered under the warranty if they get lost. If your diamond or center stone becomes loose, book an in-store appointment to see what Ecksand can do for you.

Need your bridal ring in less than 4 weeks? We can prioritize the handcrafting of your ring for a CA$300+tx rush fee on selected items. For more details, contact us at sales@ecksand.com or by phone at 514-804-7263 (toll-free: 1-866-726-7263).

The E.L.C. is available only to the individual who directly purchased the jewelry from Ecksand. To benefit from the warranty and the services it provides, Ecksand requires: (i) a proof of purchase; (ii) that all prior services on your jewelry have been done at Ecksand. Maintenance, repair, upgrading, sizing, or other services performed by an individual or company other than Ecksand after your purchase from Ecksand will void the E.L.C. Warranty. In order to maintain coverage of the E.L.C. Warranty, Ecksand requires a regular cleaning and inspection every year starting from the time of your original purchase. Book an in-store appointment to see what Ecksand can do for you.

Yes, the E.L.C. Warranty covers custom jewelry crafted by Ecksand, including custom engagement rings. However, if the diamonds or gems are provided by the customer, they won’t be covered.