In-store appointments

Welcome to Ecksand's exclusive booking platform, where every appointment is a carefully curated experience tailored just for you with our experts. Our appointments are designed to provide you with undivided attention and personalized service, ensuring that every moment spent with us is truly unforgettable.




Pick up your Order


Custom Services
and Styling

Ecksand's Montreal Store

632 Cathcart Street Montreal, Quebec, Canada H3B 1L9

Business hours

Monday to Friday:

11 am - 6 pm
10 am - 5 pm
12pm - 4pm

Sunday to Wednesday, appointments only.

Appointment FAQS

Can I come to the store without an appointment?

For a truly seamless and catered service, we always recommend booking an appointment. On days where we accept walk-ins, we operate on a first-come, first-serve basis.

How long is an appointment?

Each session is one hour long, dedicated solely to you, ensuring that you receive the attention and assistance you deserve.

I'm running late. Can I reschedule?

We understand that life can be unpredictable, so if you're running late, don't fret! Reach out to our team, and we'll do our best to accommodate you with a 15-20 minute grace period. However, to best serve all our clients, if we haven't heard from you after that time, we may have to give up your appointment or shorten it. Rest assured, we'll make every effort to find the best solution for you, whether it's rescheduling or adjusting the duration of your appointment. Your satisfaction is our top priority at Ecksand.

Are appointments free?

Yes, absolutely! All appointments in our store are complimentary. We invite you to explore our exquisite collections and discuss your preferences with our expert jewellers, all at no cost. This is part of our commitment to providing you with a personalized and luxurious shopping experience.

What should I bring to my appointment?

Prepare to bring nothing but your imagination and impeccable taste! We encourage you to explore our website and curate a shortlist of the pieces that capture your eye. If you're considering designing a custom jewel, having a clear idea of what you envision can be incredibly beneficial. This preparation will help us tailor the consultation to your preferences and ensure a truly personalized experience.

woman talking on phone, ecksand virtual consultations

Prefer to talk to us from the comfort of your home?

Experience the luxury of Ecksand from anywhere with our virtual consultations. With over 60 years of combined expertise, we bring our accessible high-end service directly to you, online.

Need extra help?

For product-specific questions and inquiries related to past or pending orders, please:

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