In-store appointments

For a truly seamless and catered service, we always recommend booking an appointment. On days where we accept walk-ins, we operate on a first-come, first-serve basis.

Each session is one hour long, dedicated solely to you, ensuring that you receive the attention and assistance you deserve.

We understand that life can be unpredictable, so if you're running late, don't fret! Reach out to our team, and we'll do our best to accommodate you with a 15-20 minute grace period. However, to best serve all our clients, if we haven't heard from you after that time, we may have to give up your appointment or shorten it. Rest assured, we'll make every effort to find the best solution for you, whether it's rescheduling or adjusting the duration of your appointment. Your satisfaction is our top priority at Ecksand.

Yes, absolutely! All appointments in our store are complimentary. We invite you to explore our exquisite collections and discuss your preferences with our expert jewellers, all at no cost. This is part of our commitment to providing you with a personalized and luxurious shopping experience.

Prepare to bring nothing but your imagination and impeccable taste! We encourage you to explore our website and curate a shortlist of the pieces that capture your eye. If you're considering designing a custom jewel, having a clear idea of what you envision can be incredibly beneficial. This preparation will help us tailor the consultation to your preferences and ensure a truly personalized experience.