How to Prepare for Your Ecksand Montreal Jewelry Appointment

Visiting the Ecksand boutique in Montreal is an exciting step toward finding the perfect engagement ring, wedding band, or fine jewelry piece. To make the most of your appointment, it’s important to understand our handcrafted process, production timelines, and how to prepare for your visit. This guide will walk you through everything you need to know before your visit.

Ecksand jewelry is handcrafted to order

Unlike mass-produced jewelry, every Ecksand piece is made in our Montreal atelier using ethical materials and expert craftsmanship. Each engagement ring and wedding band is made specifically for our clients. While all models are available for in-person viewing, only a select few are ready for immediate purchase.

Here’s what to expect for production timelines:

Fine jewelry orders are ready to be shipped out or picked up 3 weeks after the order is placed.
Engagement and wedding rings are ready 5 weeks after the order is placed.
Custom-designed jewelry can vary based on the complexity of the design.

Expedited timeline for a fee:

Fine jewelry orders can be ready to ship out or for pick up as early as 2 weeks after the order is placed.
Engagement rings can be ready to ship out or for pick up as early as 2 weeks after the order is placed.
Wedding Rings can be ready to ship out or for pick up as early as 3 weeks after the order is placed.

If you have a special date in mind for a proposal or event, we recommend booking your consultation in advance to align with these timeframes. If you have an urgent request, please email our sales team at sales@ecksand.com, and we’ll do our best to accommodate you.

Learn more about Ecksand.

Ecksand jeweler soldering an engagement ring

How to set a budget for your jewelry appointment

Having a budget in mind before your visit will help us guide you toward the best options for your needs. Whether you’re looking for an engagement ring, wedding band, or fine jewelry, we can work within any budget. However, without a general range, it can be challenging to refine options and offer tailored recommendations.

A budget helps determine:

The best diamond or gemstone options within your price range
Metal choices such as our 100% recycled gold, or platinum
Whether a custom design or existing style is the best fit for you

If you’re unsure of your budget, please refer to our guide on budgeting for an engagement ring. Our team can also walk you through different price points and options during your appointment.

Ecksand sales expert assisting a customer in the Montreal jewelry store

Frequently Asked Questions Before Your Visit

1. Do I need an appointment to visit the Ecksand Montreal store?

While walk-ins are welcome, we recommend booking an appointment to ensure a dedicated jewelry specialist is available to assist you.

2. What happens if I’m running late for my appointment?

We understand that delays happen. If you’re running behind, please call us as soon as possible. We offer a 15-minute grace period—if you arrive within this window and we’re fully booked, we’ll adjust your appointment to a shorter session to accommodate other clients. If you arrive after the grace period without prior notice, we may need to reschedule your appointment to ensure each client receives dedicated service.

3. How can I prepare for my appointment?

Before your visit, explore our website and save any jewelry designs that catch your eye. It’s helpful to have a general idea of your budget and timeline, especially for engagement rings or custom pieces. This allows our experts to provide tailored recommendations that align with your vision and ensure a seamless experience. If you’re unsure where to start, our team will guide you through every step.

4. Is there a dress code for your store?

At Ecksand, we embrace individuality and comfort. Whether you're coming from a yoga class or preparing for a black-tie event, you're welcome to our store as you are.

5. Can I buy a ring and take it home the same day?

Absolutely! We carry a large selection of rings in-store. However, our bridal jewelry is made to order, meaning each piece is handcrafted specifically for you in our Montreal atelier. Engagement rings and wedding bands take 5 weeks to complete, while fine jewelry requires 3 weeks if not already in stock at our Montreal location. Please note that select items can be ready in as early as 2 weeks for a rush fee. If you need your jewelry sooner, please refer to the question below.

6. What if I need my jewelry sooner?

Some pieces may be available on a shorter timeline, depending on their design and materials. Reach out to our team with your specific delivery date, and we’ll do our best to accommodate your request. A rush fee may apply. Please refer to our Shipping & Delivery FAQ page for more information.

7. Can I design a custom engagement ring or jewelry piece?

Yes, we offer fully custom designs. The process typically takes around 6 weeks, allowing time for design consultation, stone selection, and handcrafting. Please note that this timeline may change depending on the complexity of your design and material availability. Browse our custom ring gallery.