Ecksand Toronto Store Visit Guide | Jewelry Consultation

Welcome to Ecksand's Toronto boutique! We’re excited to help you discover meaningful jewelry, whether you're shopping for an engagement ring, wedding bands, or timeless fine jewelry. Every piece at Ecksand is ethically handcrafted by expert artisans at our Montreal atelier, ensuring quality and individuality in every creation. Below, we've prepared essential details to guide your boutique experience.

About Ecksand Jewelry

At Ecksand, our jewelry stands apart through ethical craftsmanship and sustainable practices. Each design is meticulously handcrafted in Canada using ethically sourced materials. Unlike mass-produced jewelry, our atelier offers personalized creations tailored to your specifications.

Learn more about ecksand.

sales associate at ecksand toronto store

Ecksand Jewelry Production Timelines

Many visitors expect immediate availability or short production times. However, handcrafted excellence takes time. Please review the specific timelines below when planning your visit:

Fine jewelry orders are ready to be shipped out or picked up 3 weeks after the order is placed.
Engagement and wedding rings are ready 5 weeks after the order is placed.
Custom-designed jewelry can vary based on the complexity of the design.

Expedited timeline for a fee:

Fine jewelry orders can be ready to ship out or for pick up for as low as 2 weeks after the order is placed for a rush fee.
Engagement rings can be ready to ship out or for pick up for as low as 2 weeks after the order is placed for a rush fee.
Wedding Rings can be ready to ship out or for pick up for as low as 3 weeks after the order is placed for a rush fee.

We highly encourage scheduling your appointment with these timelines in mind, especially for time-sensitive events such as proposals or weddings. For urgent requests, please email us directly at sales@ecksand.com. We always strive to accommodate your needs, though a rush fee may apply depending on your timeline. Learn more on our Orders FAQ.

Planning Your Budget for Jewelry

Having a clear understanding of your budget before visiting our boutique can enhance your experience significantly. Transparency in budget discussions allows our team to suggest options that align perfectly with your vision and comfort level, ensuring a seamless, enjoyable jewelry selection process. Factors to consider when budgeting include:

Choice of Metal: Yellow gold, white gold, rose gold, or platinum.
Stone Type and Quality: Diamonds (natural or lab-grown), gemstones, size, and clarity.
Design Complexity: Simple solitaires vs intricate designs.

Learn more about budgeting for an engagement ring in our budgeting guide.

Frequently Asked Questions

1. Do I need an appointment to visit the Ecksand Toronto store?

While walk-ins are welcome, we recommend booking an appointment to ensure a dedicated jewelry specialist is available to assist you. You can book an appointment at our Toronto boutique here.

2. What happens if I’m running late for my appointment?

We understand that delays happen. If you’re running behind, please call us as soon as possible. We offer a 15-minute grace period—if you arrive within this window and we’re fully booked, we’ll adjust your appointment to a shorter session to accommodate other clients. If you arrive after the grace period without prior notice, we may need to reschedule your appointment to ensure each client receives dedicated service.

3. How can I prepare for my appointment?

Before your visit, explore our website and save any jewelry designs that catch your eye. It’s helpful to have a general idea of your budget and timeline, especially for engagement rings or custom pieces. This allows our experts to provide tailored recommendations that align with your vision and ensure a seamless experience. If you’re unsure where to start, our team will guide you through every step. You can also learn more about budgeting for an engagement ring in our budgeting guide.

4. Can I buy jewelry and take it home the same day?

Yes! We have an extensive selection of fine jewelry available for immediate purchase. However, engagement rings and wedding bands are handmade to order and require 5 weeks from order confirmation to completion. Please note that select items can be ready in as early as 2 weeks for a rush fee. If you need your jewelry sooner, please refer to the question below.

5. What if I need my jewelry sooner?

If you require your jewelry earlier than our stated timelines, please contact our team with your specific date. Depending on your desired design and materials, we’ll do our best to meet your timeline, though a rush fee may apply. Learn more on our Orders FAQ

6. How long will it take to create custom-designed jewelry?

Custom jewelry designs are tailored specifically to your preferences and typically require a minimum of 6 weeks from your initial design meeting. More elaborate designs might take longer, depending on complexity and detail involved.

7. What's the dress code for visiting your Toronto boutique?

Our boutique is a welcoming, relaxed space, so please dress however you feel most comfortable! Whether you’re coming straight from work or visiting on a casual weekend, your comfort is our priority.

8. Are dogs allowed in the store?

Absolutely! We warmly welcome dogs and love seeing furry friends accompany their owners. Your four-legged companion is always welcome at our Toronto boutique!

We look forward to seeing you at the Ecksand Toronto boutique soon. Should you have any further questions before your appointment, please reach out to our dedicated team at sales@ecksand.com.

Book an appointment at our Toronto boutique.